At SCOOPRO, we take great pride in providing premium protein ice cream that meets the highest standards of quality and freshness. Since our products are perishable and temperature-sensitive, we have specific guidelines regarding returns and refunds.

1. No Returns on Perishable Items

Due to the nature of our products, we do not accept returns or exchanges once the items have been delivered. This ensures product safety and hygiene for all our customers.

2. Damaged or Incorrect Orders

If your order arrives damaged, melted, or incorrect, please contact us immediately upon delivery with clear photos of the product and packaging. We will review the case and may offer a replacement or refund based on our assessment.

3. Eligibility for Refund

Refunds will only be issued in the following cases:

  • The wrong item was delivered.

  • The product arrived in an unusable or spoiled condition due to handling issues.

  • The order was canceled before being processed or shipped.

All refund requests must be submitted within 24 hours of delivery, along with proof of purchase and evidence of the issue.

4. Processing Refunds

Once your request is approved, the refund will be processed to your original payment method within 5–7 business days. Please note that processing times may vary depending on your payment provider.

5. Cancellations

Orders can only be canceled before processing or dispatch. Once the order has been shipped, it cannot be canceled or refunded.

6. Our Commitment

SCOOPRO is dedicated to customer satisfaction and product integrity. Every batch is handled with care to ensure you always receive the best quality protein ice cream in perfect condition.